Privacy Policy
Effective Date: 06 May 2026
1. Introduction
This Privacy Policy explains how Dr Mwanja Chundu Inc (“the Practice”, “we”, “us”, or “our”) processes personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
This policy applies to information collected via this website and related digital platforms. Additional processing relating to clinical care is governed by a separate Patient Consent Form, which patients are required to complete prior to or during treatment.
2. Responsible Party
Dr Mwanja Chundu Inc is the responsible party.
Practice Number: 0944866
HPCSA Number: MP0680389
Telephone: 021 761 1188
Address:
Mediclinic Crescent Mental Health Services
269 Main Road
Claremont
Cape Town
7708
3. Information Collected via Website
We may collect:
- Name and surname
- Contact details (email, phone number)
- Information submitted via Google Forms (including health-related information where voluntarily provided)
- Basic technical data (IP address, browser type)
Important:
The website is not intended for submission of detailed or urgent medical information.
4. Transition to Patient Relationship
Submission of information through this website does not establish a doctor–patient relationship.
A formal therapeutic relationship is only established once:
- An appointment is confirmed; and
- The required Patient Consent Form has been completed
5. Purpose of Website Data Processing
We process website-submitted data for:
- Responding to enquiries
- Scheduling appointments
- Pre-consultation administrative screening
Any further processing for clinical care is governed by the Patient Consent Form.
6. Telehealth Context
The Practice offers video consultations.
- Website submissions may be used to facilitate telehealth bookings
- Full consent for telehealth services is obtained separately via the Patient Consent Form
- The website itself does not constitute a secure clinical communication platform
7. Third-Party Platforms
We use:
- Google Forms for initial data collection
- Healthbridge for billing and practice administration
- Cloud storage systems for record-keeping and backup
Information submitted via the website may pass through or be stored on these platforms.
8. Cross-Border Data Storage
Data collected via Google Forms or cloud systems may be stored on servers outside South Africa.
We take reasonable steps to ensure such providers implement appropriate data protection safeguards.
9. Data Security
We implement reasonable technical and organisational safeguards.
However:
- Website submissions (including forms and email) are not fully secure
- Users should avoid submitting highly sensitive information via the website
10. Data Retention
- Website enquiry data is retained only as long as necessary for administrative purposes
- Clinical records are retained separately in accordance with legal and professional requirements
11. Your Rights
You may:
- Request access to your personal information
- Request correction of inaccurate data
- Object to processing where applicable
Certain rights may be limited where legal or clinical obligations apply.
12. Updates
This policy may be updated periodically. The latest version will be available on this website.
13. Contact
Dr Mwanja Chundu Inc
Telephone: 021 761 1188
Address: Mediclinic Crescent Mental Health Services, 269 Main Road, Claremont, Cape Town, 7708